Welcome to our FAQs page, where you can find answers to common questions about our dry cleaning and laundry services. If you have a question that isn’t answered here, please feel free to contact us directly.
General Questions
We offer a wide range of dry cleaning services, including but not limited to, standard garment cleaning, wedding gown preservation, leather and suede cleaning, athletic wear cleaning, and restoration services for items with smoke or water damage.
Scheduling a pickup is easy! You can call us directly or use our online scheduling tool to choose a time that works for you.
Pricing and Payment
Yes, our prices for standard items are listed on our Prices page. For special items or services, please contact us for a quote.
We accept all major credit cards, cash, and mobile payment options. Payment is due upon delivery.
Service Specifics
Our standard turnaround time is three business days. If you need faster service, please inquire about our express options.
Absolutely! We’re committed to sustainability and offer eco-friendly cleaning methods upon request.
Pickup and Delivery
No, we offer complimentary pickup and delivery within our service areas.
If you’re not available, we can arrange to pick up or drop off your items at a designated spot. Please provide instructions when scheduling your service.
Care and Quality
We strive for complete customer satisfaction. If you’re not happy with our service, please contact us within 48 hours, and we will re-clean your items free of charge.
We treat each item with care, following the manufacturer’s recommended cleaning instructions. If you have specific concerns, please let us know when you schedule your pickup.
Miscellaneous
Yes, we offer various discounts and a loyalty program for our regular customers. Please visit our Promotions page or sign up for our newsletter for more information.
Yes, we are fully insured. In the rare event that an item is lost or damaged, we will work with you to resolve the issue according to our policies.